Page 30 - Williams of Petersfield Magazine Spring 18
P. 30

                                                                                                                                                                                                                                                                                                                                                  IN PETERSFIELD
                       BRONZE WINNER
 Julie Mantakis
Julie Mantakis is the Lettings Manager at Williams of Petersfield. She has worked within the lettings industry for over 15 years and has a vast amount of knowledge on Inventories, Property Inspections and Check-outs and she prides herself on being up to date with the latest compliant issues to make her landlords aware of these before and during their lets. Below is some information from Julie.
‘helpline’ for emergencies so that real problems can be dealt with quickly and efficiently.
Letting agents are not just there to deal with maintenance problems though, they will also make sure that all the contractors that they use are fully qualified and have up to date insurance in place before sending them to your property. The agent will hold a spare set of keys for the property should they be needed, arrange agreed payment of any outgoings, arrange for quotes for any repairs or maintenance, collect rent for your property and provide you with details of all monies collected and paid out monthly.
With a fully managed service a professional inventory normally carried out by a third party showing a detailed written account of each room within the property with photographs to support is produced this is then used to update the regular visits made by your agent to view the property. A report will be sent to you outlining any issues or routine maintenance that might
be required.
They will also be able to advise of any changes to legislation for which you are responsible that might affect the letting of
the property.
The role of a good letting agent cannot be underestimated and the fully managed service will give a landlord peace of mind when all the above are working in the background effectively and efficiently during the tenancy.
Having a fully managed service also means that at the end of
a tenancy and with agreement from the landlord a professional check out report is carried out which takes into account the original inventory and any works carried out from the property inspections or reported by the tenant during the tenancy. These reports are valuable to both the landlord and tenant and are often used successfully should a dispute between all parties arise at the end of the tenancy.
Your agent should act as the ‘go between’ to reach agreement should there be anything highlighted at the end of the tenancy, if this for some reason cannot be resolved your agent should then advise on the dispute service offered by the company the deposit is registered with and assist with all paperwork required.
Fully Managed and Tenant Find Only – Explained
When Landlords use letting agents, they are usually presented with a choice of service. The choice predominantly being a fully managed or a tenant find only service.
Tenant Find Only Service
For a fixed fee the agent will market your property, find suitable tenant/tenants. Undertake referencing and credit checking, as well as arrange the legal tenancy agreement and the registering of the deposit and take the first month’s rent from the tenant. The fees are then deducted, and the balance passed onto the Landlord. Once the tenant moves in to the property it then becomes the responsibility of the Landlord to collect rent, and deal with all maintenance and any other issues during the tenancy.
Whilst this choice suits a lot of landlords and can be a successful choice as well as seen to be the cheaper option, understanding the massive benefits of a fully managed service should not be ignored and should be considered based on the information below.
Fully Managed Service
A fully managed service includes all of the above services and also allows both parties (Landlord and Tenant) to remain almost anonymous to each other. Many Landlords do not want to deal directly with their tenants so having an agent to manage the property means that if any issues arise the tenant reports this directly to the agent.
Often if a problem does arise it will be at an inconvenient time or ‘out of hours’ so a good managing agent will have a 24 hour
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